Shop with confidence — hassle-free returns and full transparency.
We offer a 14-day return window with free return shipping. Your satisfaction is our priority.
To be eligible for a return, your item must meet the following conditions:
To initiate a return, please contact our team:
Include your order number and the reason for your return. We'll respond within 1 business day with return instructions and a prepaid return label where applicable.
Rensan covers the cost of return shipping on all eligible returns. We will provide you with a prepaid return label or arrange collection at no cost to you.
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed within 7 business days.
Refunds are issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund (typically 3–5 business days after we process it on our end).
| Step | Timeframe |
|---|---|
| Return request submitted | Within 14 days of delivery |
| We respond with instructions | Within 1 business day |
| Return received & inspected | 2–5 business days after dispatch |
| Refund processed | Within 7 business days of receipt |
We offer exchanges for items that are defective, damaged upon arrival, or incorrectly sent. If you received the wrong item or your order arrived damaged, please contact us within 7 days of delivery and we will arrange a replacement or full refund at no charge.
The following items cannot be returned:
If your item arrived damaged or defective, please contact us immediately at support@rensan.shop with photos of the damage. We will resolve the issue quickly — either with a replacement or a full refund.
Last updated: May 2025